Authentication Failed when entering OTP

Sometimes following a password change users will see an Authentication Failed message when entering an OTP. This is usually caused by a saved password in the browser.

Sometimes following a password change, a user will see an Authentication Failed message when entering their OTP. This is usually caused by a saved password in the the browser. To clear the saved password in Chrome try the following

 

Go to the settings by hitting the three dots in the top right corner. Then:

1. Click “Autofill”
2. Find the saved password with “hancockcollege.onbio-key.com” (its alphabetical but sorted by the “onbio-key.com” so scroll down to where “O” would be)
3. Click the 3 vertical dots to the right and then click “Remove”

This should clear any saved passwords for our SSO site in the browser