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When Are Student Accounts Activated?
Your AHC student email and O365 license will be activated only after you have officially registered for your first class.
- Registered Status Required: Being on a waitlist does not meet the requirement for license activation. Automation will only recognize students as eligible once a “registered” course status flag is detected in our system.
- Returning Students: The same rule applies for returning students who may have previously had an AHC email or Microsoft license. Reactivation only occurs after course registration.
Why the Policy?
This policy ensures that O365 licenses are provided only to active students, minimizing the risk of:
- Unauthorized Use: Preventing accounts from being used by individuals who are not enrolled at AHC.
- License Fraud: Protecting college resources by ensuring licenses are tied to enrolled students.
What Does This Mean for Waitlisted Students?
If you are new to AHC and have only been able to waitlist for a class, you will not have access to an AHC email account or O365 tools until you officially register for a course.
- Communication Challenges: Without an AHC email, you may need to contact your professors directly using a personal email account.
- Steps to Follow:
- Monitor your waitlist status closely.
- Once you receive an add code from your professor, use it to officially register for the course.
- Our automation system will detect your registered status and activate your email and O365 license within the next system update cycle.
What If You Encounter Issues?
If you have questions or encounter challenges related to your account activation:
- Contact the ITS Help Desk at ithelp@hancockcollege.edu.
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When requesting assistance, please provide your H# or username and confirmation that you are registered for at least one course.
If you are having trouble adding a class, using an add code, or accessing registration links despite being able to sign into the portal, please contact the Admissions and Records Office at the Santa Maria Campus:
📞 1-805-922-6966 ext. 3248
🕒 Hours of Operation:
- Monday - Tuesday: 8 a.m. - 6 p.m.
- Wednesday - Thursday: 8 a.m. - 4:30 p.m.
- Friday: 8 a.m. - 4 p.m.
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The Help Desk is unable to assist with registration issues. Admissions and Records can provide the necessary support.
Additional Note Regarding Notifications
Until students have an assigned AHC email, their personal email will be used for campus notifications, including warnings and notices from AHC's Emergency Notification System.
- If a student applies to AHC but never registers for a course, they may continue to receive these notifications at their personal email indefinitely.
- To stop receiving these communications, students can contact the Admissions & Records Office to update their preferences or withdraw their application.
This ensures that all prospective students remain informed of important updates but have control over their communication preferences if needed.
Important Note on Policy Exceptions
Because this is a security policy, there are no circumstances under which the ITS Help Desk will provide a workaround or solution to this situation as if it were a problem.
Students are responsible for communicating directly with their professors to gain entry into their courses if they are waitlisted. If a professor requires confirmation of this policy or is unwilling to communicate via a student’s personal email, they may:
- Refer to this article as an explanation of the policy and its purpose.
- Contact the ITS Help Desk directly at helpdesk@hancockcollege.edu for further clarification.
This policy ensures the security and appropriate use of AHC resources and cannot be overridden. We appreciate your understanding and encourage proactive communication between students and faculty to address any concerns related to course access.