Using a Mobile Authenticator App for Multi-Factor Authentication

Learn how to set up an app on your phone, known as an authenticator app, to get OTPs for Hancock College's SSO system.

Mobile Authenticators are smart phone applications whicd can be installed to provide you with an OTP. ITS recommends the Google Authenticator app. To add the app:

• Visit your phone's app store and search for "Google Authenticator" or go directly:
  • Android play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
  • iOS https://apps.apple.com/us/app/google-authenticator/id38849760
• Log into the portal and click on the "One Time Passcode Settings" on the Account Info widget, or go to https://hancockcollege.onbio-key.com
• Expand the "Mobile Authenticator" section on the Account Management page.
• Click the link to open the app store for your phone operating system.
• Once the app is installed click on the "Enable mobile authenticator" link on the Account Management Page and select the correct phone type and  press "continue".
• A QR code will appear on the screen:

• Open the authenticator app on the phone and tap the "Add a Code" button. (The phone might prompt for permission to use the camera, which needs to be allowed.)

•  
• Tap the "Scan a QR Code" button

• Scan the QR code with the phone's camera in the Mobile Authenticator app
• Take the 6 digit number from the phone app and enter that in the "One Time Passcode" field in the Account Management page in the web browser 
• Click and tap "Continue"  on the Account Management page.