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How to Set Up Your HancockCollege.edu Account
This guide walks you through setting up your Hancock College account for the first time. Whether you're a student, staff member, or retiree, follow the steps below to activate your account and create a secure password.
Step 1: Access the Hancock Portal
Go to https://portal.hancockcollege.edu or click the my Hancock Portal link at the top of the Hancock College public website.
Step 2: Begin Account Setup
Click the gold "New Hancock College Users" button.
Step 3: Enter Your Username
Your username was provided in your welcome email from Admissions & Records or Human Resources. It typically follows the format of
- the first 8 letters of your first name
- a period "."
- the first 7 letters of your last name
Examples:
- Allan Hancock → allan.hancock
- Allanford Hancockson → allanfor.hancock
- Common names may include a number (e.g.,
john.smith3)
Then, add the appropriate domain based on your role:
- Students:
@my.hancockcollege.edu
- Employees:
@hancockcollege.edu
- Recent retirees (benefits access):
@my.hancockcollege.edu
- Emeritus employees:
@hancockcollege.edu
Step 4: Verify Your Identity
An email will be sent to your personal email address on file, which was likely provided via CCCApply (students) or Human Resources (employees/retirees).
If your email is outdated or inaccessible:
- Click "Problems with this authentication option" to check if SMS text verification is available.
- Students should contact Admissions and Records at (805) 922-6966 ext. 3248 or admissions_help@hancockcollege.edu. Be sure to let them know you're updating your contact info to receive a one-time passcode (OTP).
Step 5: Enter the One-Time Passcode
Look for an email from otp@hancockcollege.edu with the subject line "New OTP for password reset".
- This email contains a 6-digit code.
- Enter the code into the "2nd factor / one time passcode" field.
- Click Continue.
Step 6: Create Your Password
You’ll be prompted to create a new password. Please follow these guidelines:
- Minimum of 12 characters
- No requirement for numbers, uppercase/lowercase letters, or special characters
- Passwords are checked against a database of known breached passwords
Enter your new password twice to confirm it is spelled correctly, then click Continue.
For tips on choosing a strong password, see our Password Best Practices KB Article.
Troubleshooting
- Students: If your personal email is incorrect or inaccessible, contact Admissions & Records to update your information.
- All other users: If you're experiencing issues, submit a ticket using the "I can't sign in" link on the Help Desk Portal.