Popular Articles

Information on common problems signing in to Hancock College's SSO.
How to connect to ALLAN_HANCOCK_COLLEGE on-campus wi-fi on Windows, Mac, Android, and iPhone devices
Multi-Factor Authentication through the use of One Time Passcodes are required for many users at Hancock College and may be optionally enabled for all other users.
Information for students using Windows Virtual Desktops for coursework
Information for students using Adobe Creative Cloud software in a course that is meeting remotely
Access to o365 and a my.hancockcollege.edu email account is available to all currently registered students at Hancock College.
All Hancock students and employees have 1TB of storage available in OneDrive. You can store any files and create/edit Word, Excel, and PowerPoint files online.
Instructions on setting up a Mac or Windows computer or an Android or iPhone email application with a Hancock College o365 email account.
Steps to fix issues with accessing internal AHC websites from on campus.
Help on setting browser cookies to not require an OTP be entered at every sign on.
Are you receiving warning about Windows licensing?
How to restore email after the account has been compromised.
Often problems with web based applications can be fixed by opening the web browser in a special mode which will start the application with no remembered sessions.
Zoom allow for multiple cameras to be used by the instructor in each meeting.
How to update your personal contact information for emergency messages and OTPs for password changes.
Some browsers do not handle opening Office documents directly from links in the myHancock portal.
Some users are asked to sign in repeatedly into Microsoft Office 365 and Outlook. Clearing the cookies associated with these web sites can help users access these web apps again.
Use Adobe Scan to upload homework or any other paper document
How to set up a meeting owl in a conference room
Remote user is not able to work on both monitors