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Welcome to the Spring Term!
The ITS team would like to welcome everyone back to campus for the Spring term! As the semester kicks off, we know every department is facing a surge in requests. We encourage patience and understanding as we work through this busy time to support all your technology needs.
To ensure your requests are handled as quickly as possible, remember the fastest way to submit a ticket is by emailing ithelp@hancockcollege.edu. Be sure to include the who, what, when, and where of your issue so we can assist you efficiently. Alternatively, tickets can also be submitted online at ithelp.hancockcollege.edu.
As always, we're here to help you submit tickets or answer questions—don’t hesitate to reach out. Let’s make it a great semester together!
Help Desk Hours and Location
The ITS Help Desk is located in the Library on the Santa Maria campus and offers in-person support from Monday to Thursday, 8:00 AM to 4:30 PM, and Fridays from 8:00 AM to 4:00 PM. If issues arise, please submit tickets via ithelp.hancockcollege.edu or by emailing ithelp@hancockcollege.edu to automatically generate a ticket request based on email. Please do not email individuals directly; If that individual is on vacation or otherwise unavailable, your email may be missed until their return.
Essential Articles and Ticket Requests
Updates from Technology Council and Committees
- Web Services Committee
- Schedule: Meetings are held bi-monthly, usually on the 1st Thursday, from 9:30-11:00 am.
- No Update
- Educational Technology Advisory Committee (EdTAC)
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Wednesday, from 2:30-4:00 pm.
- No Update
- Banner Committee
- Schedule: Meetings are held monthly, usually on the 2nd Monday, from 9:00 - 10:30 am.
- No Update
- Technology Council
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Wednesday, from 2:30-4:00 pm.
- No Update
December 2024 Ticket Summary
Here’s a brief overview of ITS activity:
Total Tickets (Whole Department)
- October: 567
- November: 409
- December: 421
Location-less Tickets
293 tickets had no location specified.
Most Common Location-less Forms:
- I Can't Sign In: 89
- Generic Ticket ithelp@hancockcollege.edu: 76
- New Banner User or Banner Security Update: 29
- Request Computers and Equipment: 15
- Problem Form: 13
Lompoc Valley Campus (LVC) Tickets
9 tickets originated from the Lompoc Valley Campus.
Top 5 Forms Used at LVC:
- Something Broke (iPaaS): 6
- Problem Form: 1
- Service Request: 1
- Install Something: 1
(Only four unique ticket types used.)
Santa Maria Valley Campus (SM) Tickets
119 tickets originated from the Santa Maria Valley Campus.
Top 5 Forms Used at SM Campus:
- Something Broke (iPaaS): 68
- Install Something: 23
- VOIP Telephone Request: 7
- Problem Form: 5
- Audio/Visual Event Request: 4