Body
Help Desk Hours and Location
Contact the ITS Help Desk at 1(805)922-6966 extension 3345 or at helpdesk@hancockcollege.edu
The ITS Help Desk is located in the library on the Santa Maria campus, next to the checkout counter.
Scheduled In-Person Support Hours:
Monday – Thursday: 10:00 AM – 2:00 PM
Outside scheduled hours or Friday: Available by appointment
If emergency assistance is needed, please call the ITS Support Extension at 3345.
Essential Articles and Ticket Requests
Updates from Technology Council and Committees
- Web Services Committee
- Schedule: Meetings are held bi-monthly, usually on the 1st Thursday, from 9:30-11:00 am.
- Update: Focused on reorganizing portal links. Consolidate duplicate links; Remove deprecated/outdated links; Improve overall usability and structure.
- Educational Technology Advisory Committee (EdTAC)
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Tuesday, from 2:30-4:00 pm.
- No Update
- Banner Committee
- Schedule: Meetings are held monthly, usually on the 2nd Monday, from 9:00 - 10:30 am.
- Update: Scheduled: Friday, April 17, 2026 (5:00 AM – 8:30 AM). ITS completed Banner maintenance early Friday morning. Email, Canvas, CCCApply, SuccessNet, and the public website hancockcollege.edu were unaffected.
- Technology Council
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Wednesday, from 2:30-4:00 pm.
- Update: Technology Council has begun research for the next Technology Master Plan. Current Master Plan
Upcoming Student Tenant Merge - What to Know
Allan Hancock College will be transitioning student Microsoft 365 accounts (Outlook email, OneDrive, and Office apps) to a new environment during the week following commencement in May 2026. This change is part of an ongoing effort by ITS to improve system performance, security, and long-term reliability.
👥 Who Is Affected
This transition applies only to student accounts.
Employee accounts will not be impacted and will continue to function normally.
📅 Key Date to Know
- May 22, 2026 – Data Deadline
- Students must save any important data before this date.
⚠️ What This Means for Students
While usernames, email addresses, passwords, and MFA settings will remain the same, student mailboxes and OneDrive storage will be completely reset in the new system.
👉 After the transition:
- Email inboxes will be empty.
- OneDrive will be empty.
- Previous data will not be recoverable.
💾 What Students Need to Do Now
Students should review and save any important content immediately.
This includes:
- Emails and attachments.
- Documents and files stored in OneDrive.
- Any academic or personal data they wish to keep.
Recommended Storage Options:
- External USB or hard drive.
- Locally on a personal device.
After the transition, students can upload their saved files back into their new OneDrive if desired.
💻 Student Loan Device Update – Action Required Before May 22
As part of the upcoming Microsoft 365 student account transition, all Windows laptops currently used for student checkout or loan programs must be collected and submitted to ITS for required reconfiguration.
📌 Why This Matters
These devices are currently joined to the student Microsoft environment, which will be retired following the migration.
To ensure continued functionality, all student loan laptops must be:
- Unenrolled from the current tenant
- Reconfigured and enrolled into the new environment
Failure to complete this process will result in devices that:
- Cannot properly authenticate
- Lose access to college resources
- Require additional remediation after the transition
📅 Deadline to Submit Devices
- All devices must be turned in by May 22, 2026
Early submission is strongly encouraged to allow adequate processing time.
📦 What You Need to Do
If your department manages student loan laptops:
- Gather all Windows laptops used for student checkout
- Coordinate return of devices at the end of the term
- Submit devices to the ITS Help Desk
📍 Drop-Off Location:
Santa Maria Campus Library – ITS Help Desk
🔄 What ITS Will Do
ITS will:
- Remove devices from the current student tenant
- Reconfigure and enroll them into the appropriate environment
- Prepare devices for continued use after the transition
March 2026 Ticket Summary
Here’s a brief overview of ITS activity:
Total Tickets (Whole Department)
- January: 619
- February: 438
- March: 436
Location-less Tickets
213 tickets had no location specified.
Lompoc Valley Campus (LVC) Tickets
21 tickets originated from the Lompoc Valley Campus.
Top 5 Forms Used at LVC:
- Something Broke: 13
- Install Something: 5
- Service Request: 3
Only 3 unique forms used
5 Most Common Request Locations:
- LVC 2: 8
- LVC 1: 6
- LVC 5: 4
- LVC 3: 3
Only 4 unique buildings submitted ticket requests
Santa Maria Valley Campus (SM) Tickets
200 tickets originated from the Santa Maria Valley Campus.
Top 5 Forms Used at SM Campus:
- Something Broke: 116
- Install Something: 39
- Incident Form: 18
- Audio/Visual Event Request: 13
- VOIP Telephone Request: 4
5 Most Common Request Locations:
- Building F: 35
- Building A: 29
- Building L: 20
- Building S: 20
- Building C: 18
📈 Executive-Level Summary
- 436 total tickets were submitted in March 2026.
- 213 tickets (49%) lack location data.
- Santa Maria Campus: 200 tickets (~46%)
- Lompoc Valley Campus: 21 tickets (~5%)
-
The “Something Broke” form dominates usage:
~58% of Santa Maria tickets
~62% of LVC tickets
-
Highest activity buildings: F, A, L, S (Santa Maria)
This newsletter was prepared with assistance from an AI-based writing and research tool to help organize information, improve clarity, and support effective campus communication.