Search the Help Desk!


Welcome to the Allan Hancock College online help desk! Click on the "Services" tab above to view the kinds of assistance we provide. Click on "Knowledge Base" for articles on using technology at AHC. If you see "Sign In" in the top right, please log in with your myHancock credentials in order to see all that is available.

ITS Help Desk ext. 3345

The ITS Help Desk is located in Room L-201 above the Writing Center. The Help Desk can be reached at (805) 922-6966 ext. 3345.

NOTE: We are only able to support technology owned by Hancock College. If you need assistance with a personal device, please check out our Knowledge Base.

Monday through Thursday 8:00 A.M. to 4:00 P.M.
4:00 P.M. to 7:30 P.M. (classroom support)
Friday 8:00 A.M. to 3:30PM
3:30 P.M. to 5:30 P.M. (classroom support)

Phishing Alerts

Many phishing messages concern payroll or other personal financial topics. Here's the text of a recent fraudulent email:

All Allan Hancock College staff benefits have been paid out today. Visit  My Benefits  and sign in to check if you have been listed among. Ensure that your domain name is correct.
If your name is not included in the list, contact payroll support immediately.
Jimmie Davis Payroll Support
Copyright 2022 Allan Hancock College. All rights reserved.