Knowledge Base

Categories (9)

User Accounts and Access

Information on Single Sign-On, One Time Passcodes (OTP), Accessing resources with a Hancock College account.
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Communication and Collaboration

Information on Zoom and Phones
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Email and Office 365

Information on Hancock email and Office 365 applications like OneDrive, Teams, and SharePoint
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Software and Application Support

Help with Microsoft Office 365 applications, Adobe suite, and other software applications.
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Technology Equipment

Articles about computers, phones, tablets, laptops, printers, copiers or other technology equipment.
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Information Security

Phishing email, Spam, Virus Protection
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Networks and Connectivity

Information about networks, internet and wi-fi.
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Website (AHC)

Information for employees maintaining pages on the Hancock public website
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ITS Newsletter

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Articles (2)

Using a USB FIDO2 Key for Multi-Factor Authentication

Learn how to set up a USB device using the FIDO2 standard for Multi-Factor Authentication with Hancock College's SSO system.

Using Passkeys for Multi-Factor Authentication

Learn how to set up a Passkey on your mobile phone, tablet or personal computer for Multi-Factor Authentication with Hancock College's SSO system.