The ITS Help Desk is located in the Santa Maria campus Library, offering in-person support from Monday to Friday. ITS successfully migrated Banner to a new platform from November 15th-17th to modernize systems and enhance disaster recovery, with unaffected services including Email, Canvas, and the public website. Users are reminded about privacy expectations on AHC networks and devices, which are monitored to ensure security and compliance.
The ITS Help Desk at Allan Hancock College is available for support Monday to Friday, with a new ticketing form launching in October. Submitting tickets through ithelp.hancockcollege.edu is the most efficient way to get IT assistance. The article also discusses the limitations of AI, its role in education, and strategies for reducing overreliance on it. Additionally, updates from various technology committees and a summary of August ticket activity are provided.
The latest updates to the Allan Hancock College ITS Knowledge Base include important reminders to update personal information for secure password resets, dedicated resources for student-facing roles, new articles exclusive to TDX Admins on ticketing processes, automation, and advanced ticketing design, as well as a new AV Event Request form for easier scheduling of audiovisual support. These updates aim to streamline technology processes and improve support for the college community.
Welcome back to the Fall 2024 semester at Allan Hancock College! The ITS Help Desk is here to support you in person at the Library on the Santa Maria campus. Remember to use our online resources for any tech issues, and check out essential articles on email setup, password resets, and more. Stay patient and collaborative as we all work together to support our students and staff during this busy time.
The Allan Hancock College ITS Help Desk Newsletter for February 2024 announces significant website updates, including new features for equipment quotes and surplus pickup. It details progress and discussions from technology-related committees, highlighting efforts to enhance portal functionality, device usage analysis, and the introduction of new widgets. The newsletter also informs about the availability of diverse operating system devices for student use and presents a summary of ticketing rep
Ways to Request Support from Information Technology Services
But What If My Device Isn't Working?
Current Goals, Assignments, and Projects
This edition of the 'News from the ITS Help Desk: January 2024' offers valuable insights and updates for the Allan Hancock College community.
Updates to ithelp.hancockcollege.edu include new buttons for viewing tickets and submitting generic tickets, improved ticket notifications, and new ticket types for Institutional Effectiveness. TDX iPaaS implementation will enhance efficiency through automated workflows and integration. Notably, a CrowdStrike outage disrupted many organizations but did not affect Allan Hancock College. Surprisingly, some airlines using outdated systems like Windows 3.1 and 95 were unaffected.
The ITS newsletter for June 2024 highlights updates to the ITS website and the launch of the California Virtual Campus, along with a transition to the new Banner 9 class search. It also provides a brief summary of May's ticketing reports.
The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi
The AHC ITS Newsletter provides updates on the Classroom Maintenance Form, Banner maintenance schedule, language lab renovations, and the implementation of iPaaS through TeamDynamix. It also highlights the upcoming design update for ithelp.hancockcollege.edu in early June, with no new articles but improved user navigation. Additionally, it commemorates significant tech history events in June, including the birth of the iPhone.
Feedback Received: 9 emails and 2 survey responses favored the new ithelp.hancockcollege.edu layout. Highlights included the "something broke ticket" and "podium/classroom technology walkthrough form".
Ticketing Suggestions: Requests were made for clearer ticketing options. Challenges were noted with intermediary ticket reporting and the use of 'other' as a ticket category.
Environmental Push: Allan Hancock College seeks to reduce its paper consumption for both financial and environmental reas