The latest updates to the Allan Hancock College ITS Knowledge Base include important reminders to update personal information for secure password resets, dedicated resources for student-facing roles, new articles exclusive to TDX Admins on ticketing processes, automation, and advanced ticketing design, as well as a new AV Event Request form for easier scheduling of audiovisual support. These updates aim to streamline technology processes and improve support for the college community.
The Allan Hancock College ITS Help Desk Newsletter for February 2024 announces significant website updates, including new features for equipment quotes and surplus pickup. It details progress and discussions from technology-related committees, highlighting efforts to enhance portal functionality, device usage analysis, and the introduction of new widgets. The newsletter also informs about the availability of diverse operating system devices for student use and presents a summary of ticketing rep
The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi
Ways to Request Support from Information Technology Services
But What If My Device Isn't Working?
Current Goals, Assignments, and Projects
This edition of the 'News from the ITS Help Desk: January 2024' offers valuable insights and updates for the Allan Hancock College community.
Feedback Received: 9 emails and 2 survey responses favored the new ithelp.hancockcollege.edu layout. Highlights included the "something broke ticket" and "podium/classroom technology walkthrough form".
Ticketing Suggestions: Requests were made for clearer ticketing options. Challenges were noted with intermediary ticket reporting and the use of 'other' as a ticket category.
Environmental Push: Allan Hancock College seeks to reduce its paper consumption for both financial and environmental reas