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Sometimes following a password change users will see an Authentication Failed message when entering an OTP. This is usually caused by a saved password in the browser.
How to update your personal contact information for emergency messages and OTPs for password changes.
Information on common problems signing in to Hancock College's SSO.
Multi-Factor Authentication through the use of One Time Passcodes are required for many users at Hancock College and may be optionally enabled for all other users.
Instructions on signing out of the Outlook desktop client. Fixes issues with users unable to send or receive email and users repeatedly asked to sign in.
Help on setting browser cookies to not require an OTP be entered at every sign on.