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- Knowledge Base
- User Accounts and Access
Multi-Factor Authentication through the use of One Time Passcodes are required for many users at Hancock College and may be optionally enabled for all other users.
- Knowledge Base
- User Accounts and Access
How to update your personal contact information for emergency messages and OTPs for password changes.
- Knowledge Base
- Email and Office 365
Instructions on signing out of the Outlook desktop client. Fixes issues with users unable to send or receive email and users repeatedly asked to sign in.
- Knowledge Base
- User Accounts and Access
Help on setting browser cookies to not require an OTP be entered at every sign on.
- Knowledge Base
- User Accounts and Access
Information on common problems signing in to Hancock College's SSO.
- Knowledge Base
- User Accounts and Access
Sometimes following a password change users will see an Authentication Failed message when entering an OTP. This is usually caused by a saved password in the browser.