Using a Mobile Authenticator App for Multi-Factor Authentication

Mobile Authenticators are smart phone applications whicd can be installed to provide you with an OTP. ITS recommends the Google Authenticator app. To add the app:

• Visit your phone's app store and search for "Google Authenticator" or go directly:
  • Android play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
  • iOS https://apps.apple.com/us/app/google-authenticator/id38849760
• Log into the portal and click on the "One Time Passcode Settings" on the Account Info widget, or go to https://hancockcollege.onbio-key.com
• Expand the "Mobile Authenticator" section on the Account Management page.
• Click the link to open the app store for your phone operating system.
• Once the app is installed click on the "Enable mobile authenticator" link on the Account Management Page and select the correct phone type and  press "continue".
• A QR code will appear on the screen:

• Open the authenticator app on the phone and tap the "Add a Code" button. (The phone might prompt for permission to use the camera, which needs to be allowed.)

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• Tap the "Scan a QR Code" button

• Scan the QR code with the phone's camera in the Mobile Authenticator app
• Take the 6 digit number from the phone app and enter that in the "One Time Passcode" field in the Account Management page in the web browser 
• Click and tap "Continue"  on the Account Management page.