Service Catalog

Categories (8)

User Accounts and Access

Report problems with sign in processes. Request access to Banner and related applications, Adobe, shared drives, and remote access. Correct directory information.

Communication and Collaboration

Requests for Phone service and Zoom accounts

Software and Applications Development and Support

Request new Argos report or modify existing, Request Office 365, Adobe help.

Networks and Connectivity

Report problems with network, internet and wireless connectivity.

Technical Equipment

Evaluation of computer, tablet, laptop, printer, copier or other tech for purchase, replacement, loan or surplus. Repair requests for same.

Educational Technology

Consultation on classroom setup and links to help for Canvas. Faculty requests for help with audio visual technology.

Information Security

Report phishing, spam, virus and malware. Report stolen laptops and tablets.

Web and Portal Services

Need help with the college website, myHancock portal or SharePoint?
Report issues or content changes.
Request access, help, or training with content management.
Request a new website, SharePoint site or form.