Signing Out of Outlook Desktop Client

Occasionally users will have trouble with authentication in their Outlook desktop client application. This might present itself in the following ways:

• User not able to send or receive email
• User repeatedly asked for password or OTP

One solution to this problem is to fully log out of Outlook and then log back in again.

To fully log out of Outlook a user must:

1. Go to the "File" menu near the top left corner 
2. Click the "Office Account" link on the left side:
3. Click the "Sign Out" link under the user's name and email address
4. Click the "Sign Out" button on the window explaining that you are signing out of Office 
5. Once signed out, click the "Sign In" button:
6. Enter the full Hancock College email address:
7. If asked about a Work/School or Personal account, always choose "Work or school account"
8. The user might be prompted for a password and an OTP from Hancock College's single sign on page.
9. Once signed in, the user should be able to resume using Outlook. Should the problem not be resolved, attempt the procedure again, this time closing the Outlook application entirely after completing the Sign out in step 4. Opening up Outlook again should prompt the user to enter their Hancock College credentials.