Email and Office 365

Information on Hancock email and Office 365 applications like OneDrive, Teams, and SharePoint

Articles (12)

Pinned Article OneDrive for File Storage and Sharing

All Hancock students and employees have 1TB of storage available in OneDrive. You can store any files and create/edit Word, Excel, and PowerPoint files online.

Can’t get into Microsoft Teams

When trying to access Microsoft Teams, you can't.

Forward Hancock College Email to a Personal Email Account

How to forward messages from a Hancock College o365 account to a personal email address by setting up a mail rule in the Outlook web client.

How to Add a Shared Mailbox in Outlook 365

This guide explains how Allan Hancock College users can add a shared mailbox to their Outlook 365 account, covering both the desktop and web versions. If access hasn't been granted, users should contact the mailbox owner or complete a 'Special Email Address Request' form. The article includes step-by-step instructions for adding a shared mailbox, tips for managing it, and troubleshooting advice.

No New Email Received After Account Compromised

How to restore email after the account has been compromised.

Safe Senders Settings Sends Legitimate Email to Junk Folder

A setting in Outlook might be sending many messages to your junk folder.

Setting Up Hancock College Email on Computers and Phones

Instructions on setting up a Mac or Windows computer or an Android or iPhone email application with a Hancock College o365 email account.

Signing Out of Outlook Desktop Client

Instructions on signing out of the Outlook desktop client. Fixes issues with users unable to send or receive email and users repeatedly asked to sign in.

Student Access to Office 365

Access to o365 and a my.hancockcollege.edu email account is available to all currently registered students at Hancock College.