Setting Up Hancock College Email on Computers and Phones

Setting Up Your Allan Hancock College Email: A Comprehensive Guide

Welcome to Allan Hancock College! As a vital part of our college community, staying connected through our official communication channels is crucial. This guide is designed to help you set up your Allan Hancock College email account, which uses Microsoft Office 365 and Outlook. Whether you're a new student, a returning learner, or a faculty member, following these steps will ensure you stay informed and engaged with all college-related communications.

Eligibility and Activation

Your Allan Hancock College email account becomes active once you register for your first course. It's important to note that being waitlisted does not qualify for an email account activation. During this period, please continue using your personal email for college communications. Part-time staff and faculty should be aware that due to licensing considerations, access might be limited to the web-based version of Outlook.

Initial Setup Using SSO

Setting up your Allan Hancock College email for the first time involves a specific process to ensure secure and proper access. Here's how you can do it:

  1. Sign into MyHancock Portal: Begin by logging into the MyHancock Portal via hancockcollege.edu. This is your gateway to various college services, including email.

  2. Navigate to Email Setup: Once logged in, go to the 'Tools' menu. From there, select 'Office 365' and then choose 'Email (Outlook).' This pathway will lead you to set up your college email.

  3. Microsoft Account Prompt: When prompted by Microsoft for an account, make sure to enter your entire email address, which will be in the format of either @hancockcollege.edu or @my.hancockcollege.edu. This step is crucial for Microsoft to correctly identify your college account.​​​​​​​

  4. AHC's SSO, PortalGuard: If you encounter a prompt by AHC's Single Sign-On system, known as PortalGuard, use your AHC username and password. Remember, for PortalGuard, you only need to use your username and password, not your full email address.
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Outlook Application Support

Allan Hancock College supports the Outlook application for managing your college email. While other email applications may integrate with Office 365, they are not officially supported by the college. To ensure a seamless experience and full compatibility, we recommend using Outlook for all your college email needs.

Setting Up Outlook on Computers

For users on Windows and MacOS:

  1. Download and install the Outlook application from the Microsoft Office 365 suite. Guide here.
  2. Open Outlook and enter your Allan Hancock College email address.
  3. Follow the on-screen instructions to complete the setup, ensuring you're connected to the internet.

Setting Up Outlook on Phones

For users on iOS and Android devices:

  1. Download the Outlook app from your device's respective app store.
  2. Open the app and enter your Allan Hancock College email credentials.
  3. Follow the prompts to configure your email account on your phone.

Accessing Web-based Outlook

Part-time staff and faculty may use the web-based version of Outlook. Simply navigate to the Office 365 portal and log in with your college credentials to access your email online. Email can also be accessed from outlook.office.com.

Additional Resources

For more assistance, you can reach out to the Allan Hancock College IT support team. General inquiries can be directed to helpdesk@hancockcollege.edu. For direct support requests, please email ithelp@hancockcollege.edu, and a support ticket will be automatically created.

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