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The ITS Help Desk is located in the Santa Maria campus Library, offering in-person support from Monday to Friday. ITS successfully migrated Banner to a new platform from November 15th-17th to modernize systems and enhance disaster recovery, with unaffected services including Email, Canvas, and the public website. Users are reminded about privacy expectations on AHC networks and devices, which are monitored to ensure security and compliance.

Welcome back to the Fall 2024 semester at Allan Hancock College! The ITS Help Desk is here to support you in person at the Library on the Santa Maria campus. Remember to use our online resources for any tech issues, and check out essential articles on email setup, password resets, and more. Stay patient and collaborative as we all work together to support our students and staff during this busy time.

The ITS newsletter for June 2024 highlights updates to the ITS website and the launch of the California Virtual Campus, along with a transition to the new Banner 9 class search. It also provides a brief summary of May's ticketing reports.

The AHC ITS Newsletter provides updates on the Classroom Maintenance Form, Banner maintenance schedule, language lab renovations, and the implementation of iPaaS through TeamDynamix. It also highlights the upcoming design update for ithelp.hancockcollege.edu in early June, with no new articles but improved user navigation. Additionally, it commemorates significant tech history events in June, including the birth of the iPhone.

The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi

This edition of the 'News from the ITS Help Desk: January 2024' offers valuable insights and updates for the Allan Hancock College community.

Ways to Request Support from Information Technology Services
But What If My Device Isn't Working?
Current Goals, Assignments, and Projects