Student Access to Office 365

Tags email o365

Access to Microsoft's Office 365 suite is a benefit for currently registered students at Hancock College. Students may open, create and modify Microsoft Office documents with the online versions of Word, Excel and PowerPoint. They have the ability to store files on OneDrive. Currently registered students also are granted an email address.

When do students receive access to an o365 account?

Shortly after registering for a course the student is granted an account on o365. The time between registration and the ability to log into o365 usually takes between 30 minutes and 2 hours. During some maintenance windows the time to create the o365 account might take longer. If a student has registered for a course and is not able to access their o365 account within 8 hours they should create a help desk request.

When do students lose access to their o365 account?

Students retain access to their o365 account as long as they are registered for a recent course. Recent courses include courses from the previous two terms (Summer/Fall/Winter/Spring).

o365 Account Removal Date Students keep access if they have any registration in term(s)
mid-December 2020 Summer 2020, Fall 2020, Winter 2021, Spring 2021
early June 2021 Winter 2021, Spring 2021, Summer 2021, Fall 2021
mid-December 2021 Summer 2021, Fall 2021, Winter 2022, Spring 2022
early June 2022 Winter 2022, Spring 2022, Summer 2022, Fall 2022
mid-December 2022 Summer 2022, Fall 2022, Winter 2023, Spring 2023
early-June 2023 Winter 2023, Spring 2023, Summer 2023, Fall 2023

Students who have earned a degree or certificate, or taken a significant number of courses but have not registered for recent courses will lose their o365 access to the online versions of Word, Excel and OneDrive, but are eligible for an o365 Alumni account. This account allows the student to retain their email address. See the section below on Alumni status.

How do students know if they will lose access?

Students who have not registered for any classes since the previous year will be impacted. Email will be sent to users several times in the months before access is revoked via the student's email address. Email messages will have the subject line "Hancock College Email and Office 365 access – action required".

Will students lose their email or files if they register for a class?

  • Students who register for classes again before finals week of the Fall and Spring term will not lose any email messages or files.
  • Students who register for a class after finals week of the Fall and Spring terms will regain access to Office 365 but will lose the email messages and files from their account. This data cannot be recovered.
  • Alumni will not lose any email messages but will lose any files stored on OneDrive if they do not register for a class prior to finals week of the Fall and Spring terms.

Backing up o365 Data

  • Students can maintain access to Office 365 by registering for a class in a current or future term.
  • Students who do not wish to register for future classes should forward any email messages to a personal account and move any OneDrive files to their personal computer or a personal USB drive.
  • Alumni will retain access to their email account.

Alumni Account Status

Students who have been awarded a certificate or degree or completed 48 units at Hancock College are eligible for an o365 Alumni account. Admissions and Records can verify a student's award and coursework status.


Article ID: 114995
Fri 8/28/20 10:28 AM
Fri 1/15/21 10:14 AM