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The ITS Help Desk is located in the Santa Maria campus Library, offering in-person support from Monday to Friday. ITS successfully migrated Banner to a new platform from November 15th-17th to modernize systems and enhance disaster recovery, with unaffected services including Email, Canvas, and the public website. Users are reminded about privacy expectations on AHC networks and devices, which are monitored to ensure security and compliance.

The ITS newsletter for June 2024 highlights updates to the ITS website and the launch of the California Virtual Campus, along with a transition to the new Banner 9 class search. It also provides a brief summary of May's ticketing reports.

The AHC ITS Newsletter provides updates on the Classroom Maintenance Form, Banner maintenance schedule, language lab renovations, and the implementation of iPaaS through TeamDynamix. It also highlights the upcoming design update for ithelp.hancockcollege.edu in early June, with no new articles but improved user navigation. Additionally, it commemorates significant tech history events in June, including the birth of the iPhone.

The latest updates to the Allan Hancock College ITS Knowledge Base include important reminders to update personal information for secure password resets, dedicated resources for student-facing roles, new articles exclusive to TDX Admins on ticketing processes, automation, and advanced ticketing design, as well as a new AV Event Request form for easier scheduling of audiovisual support. These updates aim to streamline technology processes and improve support for the college community.

The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi

The Allan Hancock College ITS Help Desk Newsletter for February 2024 announces significant website updates, including new features for equipment quotes and surplus pickup. It details progress and discussions from technology-related committees, highlighting efforts to enhance portal functionality, device usage analysis, and the introduction of new widgets. The newsletter also informs about the availability of diverse operating system devices for student use and presents a summary of ticketing rep