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This guide explains how Allan Hancock College users can add a shared mailbox to their Outlook 365 account, covering both the desktop and web versions. If access hasn't been granted, users should contact the mailbox owner or complete a 'Special Email Address Request' form. The article includes step-by-step instructions for adding a shared mailbox, tips for managing it, and troubleshooting advice.

This article aims to enhance the email management skills of Allan Hancock College's community by highlighting key productivity features in Microsoft Outlook. It offers guidance on using mailbox sharing, Focused Inbox, inbox filters, and additional shortcuts to streamline email organization, prioritize important communications, and integrate seamlessly with other Microsoft applications. The goal is to provide staff and students with practical tools to manage their digital communication.

How to forward messages from a Hancock College o365 account to a personal email address by setting up a mail rule in the Outlook web client.

Instructions on signing out of the Outlook desktop client. Fixes issues with users unable to send or receive email and users repeatedly asked to sign in.

Some users are asked to sign in repeatedly into Microsoft Office 365 and Outlook. Clearing the cookies associated with these web sites can help users access these web apps again.