Software and Application Support

Help with Microsoft Office 365 applications, Adobe suite, and other software applications.

Articles (13)

Enhancing Productivity with Microsoft Edge: A Guide for AHC

This knowledge base article is designed to inform Allan Hancock College's community about the productivity-enhancing tools available in the Microsoft Edge browser. It provides a concise overview and practical guidance on using key features like Read Aloud, recovering closed tabs, utilizing split screen, and managing Collections. The article aims to improve the online experience and efficiency of staff and students by familiarizing them with these beneficial Edge functionalities.

FAQ for Students using Adobe Creative Cloud Off Campus

Information for students using Adobe Creative Cloud software in a course that is meeting remotely

How to Scan Documents with Your Phone

Use Adobe Scan to upload homework or any other paper document

Installing Adobe Creative Cloud Applications

Need help installing Adobe applications? Check here for steps in installing any Adobe application you'll need.

Launching Web Browser in Incognito or Private Mode

Often problems with web based applications can be fixed by opening the web browser in a special mode which will start the application with no remembered sessions.

Mastering Windows Key Shortcuts: Enhancing Productivity and Control at AHC

This knowledge base article aims to empower Allan Hancock College's community with enhanced productivity and control through the use of Windows Key shortcuts. It introduces and explains essential shortcuts, including those for screen capturing, projecting displays, accessing system settings, and efficient window management. The article is designed to streamline daily computer interactions, making navigation and task execution faster and more intuitive for staff and students.

Office 365 and Outlook repeatedly asked to sign in

Some users are asked to sign in repeatedly into Microsoft Office 365 and Outlook. Clearing the cookies associated with these web sites can help users access these web apps again.

Overview of OneDrive for Allan Hancock College

This article explains OneDrive use at Allan Hancock College, covering sign-in methods for staff and students, learning resources, and guidance on file sharing.

Streamlining Email Management: Outlook's Productivity-Enhancing Features

This article aims to enhance the email management skills of Allan Hancock College's community by highlighting key productivity features in Microsoft Outlook. It offers guidance on using mailbox sharing, Focused Inbox, inbox filters, and additional shortcuts to streamline email organization, prioritize important communications, and integrate seamlessly with other Microsoft applications. The goal is to provide staff and students with practical tools to manage their digital communication.

Sync Schedule

Approximate schedule of when data is synced with various 3rd party services.

The NEW Microsoft Teams

Brief overview of Microsoft Teams and its importance in the business and collaborative environment.
Introduction to the New Microsoft Teams with a focus on its enhanced features.
Explaining the rollout process of the New Microsoft Teams.
Step-by-step guide on how users can switch to the new application.

Utilizing Microsoft's Company Portal at Allan Hancock College

The article guides Allan Hancock College users on using Microsoft's Company Portal to independently install and update district-approved software. It covers accessing the portal, retrieving and requesting software, and includes troubleshooting tips and ITS contact information for additional support. The portal's benefit in enhancing user efficiency and autonomy is emphasized.