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Key Support Locations and Processes
As we begin the spring term, here’s a quick refresher on where to go for common support needs and how services are structured across campus.
ITS Help Desk
This adjusted schedule allows ITS to balance in-person assistance with behind-the-scenes work that supports systems, classrooms, and campus services.
Canvas Support
🔗 https://www.hancockcollege.edu/online/canvas.php
Canvas is not managed by ITS, and ITS does not have administrative access to Canvas.
For Canvas-related assistance (courses, enrollments, grades, or functionality):
Reaching out through the correct support channel ensures faster and more accurate assistance.
Admissions and Records
Student Services – Building A
Admissions and Records can assist students with:
💡 If a student can sign into the portal but is experiencing registration issues, Admissions and Records is the correct first point of contact.
Human Resources (HR)
Building B-205
Human Resources assists employees with:
These updates must be completed with HR before related system changes can occur.
Essential Articles and Ticket Requests
Updates from Technology Council and Committees
- Web Services Committee
- Schedule: Meetings are held bi-monthly, usually on the 1st Thursday, from 9:30-11:00 am.
- No Update
- Educational Technology Advisory Committee (EdTAC)
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Tuesday, from 2:30-4:00 pm.
- No Update
- Banner Committee
- Schedule: Meetings are held monthly, usually on the 2nd Monday, from 9:00 - 10:30 am.
- Update: Multiple Banner database upgrades successful. Scheduled future upgrades and updated project list.
- Technology Council
- Schedule: Meetings are held bi-monthly, usually on the 1st and 3rd Wednesday, from 2:30-4:00 pm.
- No Update
💡 Tech Corner: When Not to Use Your Work or School Accounts
In today’s digital world, a single login can unlock email, cloud storage, software, devices, and even personal memories. Because of that convenience, it’s easy to let a work or school account quietly become your “main” account for everything. But that convenience can come at a cost.
Whether you’re a student, staff member, or employee anywhere in the workforce, accounts provided by an organization are not personally owned — and that distinction matters more than many people realize.
Who really controls a work or school account?
Work and school accounts are created, managed, and ultimately controlled by the organization that provides them. That organization is responsible for:
When your relationship with that organization changes — such as graduating, changing jobs, or leaving a position — your access may be limited or removed entirely. This can happen on a schedule, or immediately, depending on policy or security needs.
Where problems tend to start
Issues arise when work or school accounts are used for personal services, such as:
At the time, it may feel harmless — especially if it’s the only active account available. But once access is removed, recovering those services or data may be difficult or impossible.
A common example
A frequent scenario involves using a work-provided Microsoft account to set up a new computer or device. That account may later be:
If that account was used as the primary login or recovery method, the device owner may lose access to files, settings, or recovery options — even though the device itself is personal.
The safer approach
The best practice is simple:
This separation protects your personal data and ensures continuity when your role changes.
Why this matters long-term
Careers evolve. Students graduate. Jobs change. Technology accounts, however, remember everything. Keeping personal and organizational accounts separated reduces risk, avoids future headaches, and gives you long-term control over your digital life.
A little separation now can prevent a lot of frustration later.
December 2025 Ticket Summary
Here’s a brief overview of ITS activity:
Total Tickets (Whole Department)
- October: 593
- November: 431
- December: 346
Location-less Tickets
233 tickets had no location specified.
Lompoc Valley Campus (LVC) Tickets
12 tickets originated from the Lompoc Valley Campus.
Top 5 Forms Used at LVC:
- Install Something: 7
- Something Broke: 3
- Service Request: 2
Only 3 unique forms used
5 Most Common Request Locations:
- LVC 5: 5
- LVC 2: 4
- LVC 1: 2
- LVC 9: 1
Only 4 unique buildings submitted ticket requests
Santa Maria Valley Campus (SM) Tickets
133 tickets originated from the Santa Maria Valley Campus.
Top 5 Forms Used at SM Campus:
- Something Broke: 66
- Install Something: 20
- Audio/Visual Event Request: 3
- Service Request: 3
- VOIP Telephone Request: 3
5 Most Common Request Locations:
- Building B: 16
- Building A: 16
- Building D: 10
- Building S: 9
- Building K: 6
This newsletter was prepared with assistance from an AI-based writing and research tool to help organize information, improve clarity, and support effective campus communication.