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Fall term is in full swing. Help Desk hours updated. Tech literacy varies by generation—adapt support accordingly. Windows 10 phasing out. 713 tickets logged (62% no location). SM had 230 tickets, LVC 34. Top issue: “Something Broke.”

The ITS Help Desk at Allan Hancock College offers in-person support in the Santa Maria campus Library, with modified access during summer. Nathaniel Lynn has joined as the new AV Coordinator. Key IT updates include a required upgrade to Windows 11 before October 2025, a shift to EAP-TLS wireless authentication, and a new process for student mass emails via the Publicity Request Portal. In June 2025, ITS handled 420 tickets, with most coming from the Santa Maria campus and a large number lacking

This knowledge base article aims to empower Allan Hancock College's community with enhanced productivity and control through the use of Windows Key shortcuts. It introduces and explains essential shortcuts, including those for screen capturing, projecting displays, accessing system settings, and efficient window management. The article is designed to streamline daily computer interactions, making navigation and task execution faster and more intuitive for staff and students.