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The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi