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The ITS Help Desk at Allan Hancock College is available for support Monday to Friday, with a new ticketing form launching in October. Submitting tickets through ithelp.hancockcollege.edu is the most efficient way to get IT assistance. The article also discusses the limitations of AI, its role in education, and strategies for reducing overreliance on it. Additionally, updates from various technology committees and a summary of August ticket activity are provided.

The article provides updates on the recent enhancements made to the ITS Help Desk website, ithelp.hancockcollege.edu, aimed at improving service efficiency and user experience for the Allan Hancock College community. The updates include additions such as a guide on adding a shared mailbox in Outlook 365, an updated audio/visual event request form, and visual/navigation improvements. Additionally, the article highlights ongoing efforts to further streamline the portal based on user feedback, wi