- Knowledge Base
- ITS Newsletter
Updates to ithelp.hancockcollege.edu include new buttons for viewing tickets and submitting generic tickets, improved ticket notifications, and new ticket types for Institutional Effectiveness. TDX iPaaS implementation will enhance efficiency through automated workflows and integration. Notably, a CrowdStrike outage disrupted many organizations but did not affect Allan Hancock College. Surprisingly, some airlines using outdated systems like Windows 3.1 and 95 were unaffected.
- Knowledge Base
- ITS Newsletter
The ITS newsletter for June 2024 highlights updates to the ITS website and the launch of the California Virtual Campus, along with a transition to the new Banner 9 class search. It also provides a brief summary of May's ticketing reports.