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June 2025 – ITS Help Desk Update: The Help Desk remains open for in-person support during summer hours but may be inaccessible when the Library is closed—please ring the doorbell or submit tickets via ithelp.hancockcollege.edu. ChromeOS student devices now use certificate-based Wi-Fi (EAP-TLS) and connect automatically; Windows devices are transitioning soon. New ASR security policies are being deployed, and VPN access rules will change in the coming year. Check the ITS Knowledge Base for suppor