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ITS received 545 tickets in June, a 46.5% increase from May, with most location-based requests originating from the Santa Maria Campus and the “Something Broke” form remaining the most commonly used. Following the student Microsoft 365 tenant merge, reports from existing students have begun to decline, while ITS has expanded its troubleshooting guidance for macOS issues and is preparing additional in-person support for the start of the fall semester.

This troubleshooting guide provides steps for resolving Microsoft 365 sign-in issues that may occur following the AHC tenant merger, including the error "Sign-in was successful but you do not have permission to access this resource." It includes browser-based fixes for Chrome and Edge, mobile account reset procedures for iPhone/iPad and Android devices, and guidance on when to contact the ITS Help Desk for additional assistance.