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The ITS Help Desk continues to provide phone, email, and in-person support for faculty, staff, and students, with updated in-person hours now set for Monday–Thursday, 10:00 a.m.–2:00 p.m., and Friday by appointment. The ithelp.hancockcollege.edu site has been refreshed with improved navigation, an updated Wi-Fi guide, and a new security awareness article. Staff are reminded to help students submit their own tickets through ithelp@hancockcollege.edu
or the “I Can’t Sign In” form to ensure accur

Updates to ithelp.hancockcollege.edu include new buttons for viewing tickets and submitting generic tickets, improved ticket notifications, and new ticket types for Institutional Effectiveness. TDX iPaaS implementation will enhance efficiency through automated workflows and integration. Notably, a CrowdStrike outage disrupted many organizations but did not affect Allan Hancock College. Surprisingly, some airlines using outdated systems like Windows 3.1 and 95 were unaffected.