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ITS processed 426 tickets during April 2026 while continuing preparations for the upcoming student Microsoft tenant merge occurring after commencement in May. ITS is also reminding users to remain cautious following the recent Instructure cybersecurity incident involving the group known as “ShinyHunters,” as follow-up phishing emails may attempt to exploit concern surrounding the breach. Any suspicious emails referencing the incident should be forwarded to phish@hancockcollege.edu and deleted.