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Updates to ithelp.hancockcollege.edu include new buttons for viewing tickets and submitting generic tickets, improved ticket notifications, and new ticket types for Institutional Effectiveness. TDX iPaaS implementation will enhance efficiency through automated workflows and integration. Notably, a CrowdStrike outage disrupted many organizations but did not affect Allan Hancock College. Surprisingly, some airlines using outdated systems like Windows 3.1 and 95 were unaffected.