I Can't Sign In

Please fill out the following form as accurately as possible, watching for correct spelling of name and email. We will contact you at the email you identify in the form. Thanks!
Wait, are you filling out this request because you can't find the right form?
Please email ithelp@hancockcollege.edu to have a ticket automatically generated where the subject is used for the title of the ticket and the body of your email for the details. ITS can reassign the appropriate type to the ticket if necessary.
A short description to explain the nature of a ticket.
Because your AHC email address may be inaccessible via office.com or the MyHancock Portal, we require a personal contact email for ticket communications and notifications.
Student or Employee?
Current students have taken a course in the last academic year and/or are registered, (not waitlisted only), for courses in the current or upcoming term.

Current employees have an active contract with AHC verified through Human Resources.

If you are unsure, choose whichever best fits your situation.
Student or Employee?
Notice To New Students About AHC Email Accounts
New students will not have a Microsoft License applied to their account until after they have successfully registered for classes. This means you will not have access to your AHC email or Office365 software until after registration. Waitlisted is not considered registered, if you are a new student who is only waitlisted for classes, your email will not be generated until you are accepted and registered to a course.
Notice Regarding Employment Documents and Paying Retirement Benefits
Former employees should reach out to Human Resources for help with employment documents: https://www.hancockcollege.edu/hr/index.php

Retirees can pay their benefits directly through Benefits page on the Hancock College website: https://www.hancockcollege.edu/benefits/index.php
Are you trying to regain access to your account to retrieve your unofficial transcript?
Are you trying to regain access to your account to retrieve your unofficial transcript?
Unofficial Transcript Notice
Unofficial transcripts are only available to current students. Visit https://www.hancockcollege.edu/apply/returning.php to reapply.
Do you need to order transcripts? Please go to https://www.hancockcollege.edu/admissions/trans...
Do you need to update personal information such as your birthday, phone number, or email?
Do you need to update personal information such as your birthday, phone number, or email?
Account Security Notice - Updating Personal Information
Information Technology Services cannot update personal information on demand. To meet account security requirements and observe safe data practices, Students must contact Admissions and Records and Employees must contact Human Resources to update any personal information. Having an improperly listed personal email address, phone number, or date of birth may prevent you from initializing or resetting your account password. Please correct these entries with Admissions and Records or Human Resources before attempting to troubleshoot.

Admissions and Records:
Santa Maria Campus
1-805-922-6966 ext. 3248

Lompoc Valley Center
1-805-735-3366 ext. 5200

Human Resources:
Santa Maria Campus
805-922-6966 ext. 3338
Fax: 805-922-9196
What are you unable to sign into?
What are you unable to sign into?
Canvas Support Procedure
Information Technology Services does not maintain or support Canvas for Allan Hancock College. To receive support:

1. Contact your professor via email to report and troubleshoot your issue.

If they are unable to resolve your issue:

2. Contact our Distance Learning/Canvas Administrators Anna Rice arice@hancockcollege.edu or Brian Dill arice@hancockcollege.edu for technical assistance.
Former Students Must Reapply To Restore Access To AHC
Please reapply to Allan Hancock College to regain access to your account and continue academic progress, Information Technology Services can NOT manually reactivate your account:
https://www.hancockcollege.edu/apply/
Do you receive an error stating:
Do you receive an error stating:
Have you taken a course at Hancock College in the current or last term?
Have you taken a course at Hancock College in the current or last term?
Have you applied through CCCApply in the last calendar year?
Have you applied through CCCApply in the last calendar year?

Submitting this form will open a ticket. A response will be sent to the email address you provided, as soon as possible, during regular business hours.

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Your name