Welcome to the Allan Hancock College IT Knowledge Base. This article is designed to guide our faculty and staff through the essential equipment, software, and procedures required for effective and efficient remote work. Understanding these requirements ensures that our team remains connected and productive, regardless of their physical location.
Equipment Requirements
For Full-Time Employees:
- Each full-time employee at Allan Hancock College is entitled to a single computing device that fully addresses their professional needs. This device is intended to serve as a complete solution, facilitating both on-campus and remote work.
For Part-Time Employees:
- Part-time employees who require computing devices for their roles can request loans from the Help Desk or using the Request Computers or Equipment form at ithelp.hancockcollege.edu. This ensures equitable access to technology, enabling all members of our team to perform their duties effectively.
Remote Work Capability:
- Employees whose roles include the possibility of remote work will be provided with a laptop. This includes necessary peripherals and a docking station for office use. Desktop computers are allocated primarily for roles that are strictly in-person or require specific software solutions not feasible on a laptop.
Transitioning to Remote Work:
- If you currently use a desktop tower and need to transition to remote work, please complete the form at Request Computers or Equipment. Indicate your need for remote work and select any desired peripherals. A docking station will be needed to connect your laptop to multiple monitors, a USB keyboard, and other necessary peripherals.
Software and Access
VPN Access:
- For roles involving Banner/Argos/Xtender or similar on-campus-only resources, GlobalProtect VPN is essential for remote access. Requests for VPN access can be made at VPN Access Request.
File Storage:
Testing and Confirmation
Preparation for Remote Work:
- Ensure successful remote access by signing into your laptop while connected to the campus ethernet network.
- Before taking your device off-campus, sign into all necessary software, including Microsoft, Adobe, and VPN applications, to confirm remote work capabilities.
Support and Assistance:
- For any help or clarification, please contact the Help Desk at extension 3345.
- Remote assistance is available through Microsoft Quick Assist, both on and off-campus.
Restrictions
Please be aware of geo-location restrictions when traveling: Article - Geolocation Restrictions (teamdynamix.com)