How to Set Up Your HancockCollege.edu Account

This guide walks you through setting up your Hancock College account for the first time. Whether you're a student, staff member, or retiree, follow the steps below to activate your account and create a secure password.

Step 1: Access the Hancock Portal

Go to https://portal.hancockcollege.edu or click the my Hancock Portal link at the top of the Hancock College public website.

Step 2: Begin Account Setup

Click the gold "New Hancock College Users" button.

Step 3: Enter Your Username

Your username was provided in your welcome email from Admissions & Records or Human Resources. It typically follows the format of 

• the first 8 letters of your first name
• a period "."
• the first 7 letters of your last name

Examples:

• Allan Hancock → allan.hancock
• Allanford Hancockson → allanfor.hancock
• Common names may include a number (e.g., john.smith3)

Then, add the appropriate domain based on your role:

• Students: @my.hancockcollege.edu
• Employees: @hancockcollege.edu
• Recent retirees (benefits access): @my.hancockcollege.edu
• Emeritus employees: @hancockcollege.edu

Step 4: Verify Your Identity

An email will be sent to your personal email address on file, which was likely provided via CCCApply (students) or Human Resources (employees/retirees).

If your email is outdated or inaccessible:

• Click "Problems with this authentication option" to check if SMS text verification is available.
• Students should contact Admissions and Records at (805) 922-6966 ext. 3248 or admissions_help@hancockcollege.edu. Be sure to let them know you're updating your contact info to receive a one-time passcode (OTP). 

Step 5: Enter the One-Time Passcode

Look for an email from otp@hancockcollege.edu with the subject line "New OTP for password reset".

• This email contains a 6-digit code.
• Enter the code into the "2nd factor / one time passcode" field.
• Click Continue.

Step 6: Create Your Password

You’ll be prompted to create a new password. Please follow these guidelines:

• Minimum of 12 characters
• No requirement for numbers, uppercase/lowercase letters, or special characters
• Passwords are checked against a database of known breached passwords

Enter your new password twice to confirm it is spelled correctly, then click Continue.

For tips on choosing a strong password, see our Password Best Practices KB Article.

 

Troubleshooting

• Students: If your personal email is incorrect or inaccessible, contact Admissions & Records to update your information.
• All other users: If you're experiencing issues, submit a ticket using the "I can't sign in" link on the Help Desk Portal.