Knowledge Base

Categories (9)

User Accounts and Access

Information on Single Sign-On, One Time Passcodes (OTP), Accessing resources with a Hancock College account.

Communication and Collaboration

Information on Zoom and Phones

Email and Office 365

Information on Hancock email and Office 365 applications like OneDrive, Teams, and SharePoint

Software and Application Support

Help with Microsoft Office 365 applications, Adobe suite, and other software applications.

Technology Equipment

Articles about computers, phones, tablets, laptops, printers, copiers or other technology equipment.

Information Security

Phishing email, Spam, Virus Protection

Networks and Connectivity

Information about networks, internet and wi-fi.

Website (AHC)

Information for employees maintaining pages on the Hancock public website

ITS Newsletter

Articles (2)

Using a USB FIDO2 Key for Multi-Factor Authentication

Learn how to set up a USB device using the FIDO2 standard for Multi-Factor Authentication with Hancock College's SSO system.

Using Passkeys for Multi-Factor Authentication

Learn how to set up a Passkey on your mobile phone, tablet or personal computer for Multi-Factor Authentication with Hancock College's SSO system.